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Policies

 

The guidelines are simple! I want you to have an amazing experience. A consultant and client must see eye to eye. Promptness, professionalism, and a great attitude is guaranteed.

::::PLEASE READ THE FOLLOWING INFORMATION!::::

I want to provide quality and creative services for clients. The policies are created to protect your time as a Client and my time as a Consultant.

I. Tardiness

The new policy for tardiness is as follows: The stylist and the client are given a fifteen (15) minute grace period. If the client is thirty minutes late, the client will be charged a $15.00 service charge. In addition, if the stylist is thirty minutes late without calling or leaving a message, we will deduct $15.00 from the service. After the client is deemed thirty minutes late, it is at the discretion of the stylist to take your appointment. However, a $25.00 service charge will apply to that appointment.

II. Cancellations

The new policies for cancellations are as follows: A twenty-four (24) hour cancellation notice is needed for all cancelled appointments. If a client cancels the same day, a $35.00 service fee is payable at the next appointment. The client if for any unforeseen circumstances is unable to make that appointment and must cancel that same day; it is at the stylist discretion to waive the service fee.

III. Removal of Previous Styles

The new policy is that all styles including but not limited to: coil twists, double strand twists, braids, loc styles (braids and flat twists of locs) and kinky twists must be REMOVED prior to your appointment. The client can opt to keep the previous style in his/her hair. However, a service charge will apply to the removal of the style. The SERVICE CHARGE FOR REMOVAL OF PREVIOUS HAIR STYLES ARE AS FOLLOWS:

Removal Fees:
Coils twists: $10.00-20.00
Double Strand Twists: $15.00-$40.00 (depends upon length)
Kinky Twists *Hairline only: $20.00 an hour
Kinky Twists *Full head: $40.00 an hour
Loc Styles: $10.00-$20.00

Please note that an appointment includes only: a shampoo, conditioner, and the new style.

IV. Deposits

All new appointments require a $35.00 deposit. All deposits can be deducted from the first appointment. Kinky Twists require a $75.00 deposit to purchase hair and to secure the appointment. A deposit is required for extension services due to the length of time required for an appointment.

V. No Show, No Call

A client that does not call to cancel or does not show for their appointment will pay the price of the appointment prior to the next scheduled appointment. Kinky Twists clients that do not show or call will pay a $125.00 service fee that is payable in cash or paypal. The stylist will no longer be able to provide services to the client after TWO incidents of no call, no show.

VI: Children

Children are allowed for services. I love children and will service children over the age of five years old. However, we are unable to perform service appointments with guests or with children that are not being serviced. I apologize for the inconvenience.

VII: Refund Policy

Please send an email with any complaints or concerns at naklectichair@gmail.com.

My goal as a stylist is to meet my client’s needs and desires. I will ask the client prior to leaving the salon about satisfaction. If a client is dissatisfied, I will gladly correct the style at the time of service. Refunds will not be processed after twenty-four (24) hours for any natural hair style. Refunds are processed at my discretion and the amount depends upon the style. If you received an extension style, a refund will not be processed after one week. A style can be corrected within 24 hours. After leaving the salon, it is assumed that the style was satisfactory after the service has been rendered and you have left the salon. A client must state dissatisfaction prior to leaving the salon. Please note that each style will appear differently on each client. In addition, the appearance of a style depends upon texture and length.

*Refunds are not given after 24hours for two strands, coils, straw sets, rods, cornrows, and flat twists.

VIII. Appointment Confirmation

If a client does not confirm an appointment twenty-four hours prior to the appointment; the appointment will be canceled. The stylist reserves the right to cancel an appointment if the appointment is not confirmed.

     The stylist wants to provide the client with the best possible service. Therefore, policies are created to serve you better.  Natural Hair Consultants strive to be prompt, efficient, and knowledgeable. Professional services are provided with your cooperation. Please remember that tardiness of one person delays all appointments preceding your scheduled appointment. Thank you for your continued support and patronage. We thank you for being apart of our business.

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